Frequently Asked Questions About Our Impact Windows and Doors
General
Customer Care
What are impact windows and how do they work?
Impact windows are specially engineered windows made with laminated, impact-rated glass designed to withstand flying debris and extreme wind pressure during hurricanes and severe storms. Even if the glass cracks, it stays intact, helping protect your home from wind, rain, and intrusion.
Do impact windows really protect against hurricanes?
Yes. Impact windows are tested for large-missile and small-missile impacts and meet Florida Building Code and Miami-Dade requirements. They are designed to remain intact during hurricane conditions, helping maintain your home’s structural integrity.
What’s the difference between impact windows and hurricane shutters?
Impact windows provide 24/7 protection without the need to install shutters before a storm. They also offer:
- Better security year-round
- Improved energy efficiency
- Noise reduction
- Cleaner appearance with no setup required
- Shutters require storage, installation, and removal for each storm.
Will impact windows improve my home’s appearance?
Absolutely. Modern impact windows are designed to be sleek, elegant, and low-profile, enhancing curb appeal while providing serious protection. Many homeowners are surprised by how much impact windows improve the look of their home.
Do impact windows increase home value?
Yes. Impact windows can increase property value by:
- Improving storm protection
- Reducing insurance premiums
- Enhancing security and energy efficiency
- Making homes more attractive to buyers in hurricane-prone areas
Will impact windows improve my home’s appearance?
Absolutely. Modern impact windows are designed to be sleek, elegant, and low-profile, enhancing curb appeal while providing serious protection. Many homeowners are surprised by how much impact windows improve the look of their home.
Will impact windows improve my home’s appearance?
Absolutely. Modern impact windows are designed to be sleek, elegant, and low-profile, enhancing curb appeal while providing serious protection. Many homeowners are surprised by how much impact windows improve the look of their home.
Will impact windows improve my home’s appearance?
Absolutely. Modern impact windows are designed to be sleek, elegant, and low-profile, enhancing curb appeal while providing serious protection. Many homeowners are surprised by how much impact windows improve the look of their home.
Do you verify my order before production?
Yes. We contact you to confirm all details before we send your order to the factory.
What glass types are available?
Gray Tint, Frosted Gray, and optional Low‑E coating for efficiency.
What frame colors do you offer?
Standard colors: White and Bronze. Custom colors available by special order: Dark Walnut, Arcadia Silver, MG Charcoal, Black Matte, Java Woodgrain, Bronze 2605, White 2605, Clear Anodized.
What door configurations do you offer?
Entry Doors: X (Single), XX (Double), OXXO (Double with sidelights). Sliding Doors: XX, XXX, or OXXO.
How do I choose the active door?
Select which door opens first for double/french doors.
Can I add handles and smart locks?
Yes. Lever handles and Nest smart lock options are available.
What are your lead times?
In‑stock: 7–10 days. Custom production: 5–8 weeks.
Do you deliver to my home?
Yes. We deliver anywhere in South Florida.
Is delivery free?
Orders over $5,000 include free delivery. Under $5,000 has a delivery fee.
Do you work with contractors?
Yes. Contractors can open accounts and receive special pricing.
Are your products Florida-approved?
Yes. All products meet Florida Building Code and are impact-rated.
Can I add special notes or requests?
Yes. Use the notes box at checkout.
Do you offer installation?
Installation is optional and available by request.
What payment methods do you accept?
Credit card, PayPal, and financing options.
Can I change my order?
Changes are allowed before production begins.
Do you ship outside South Florida?
Yes, but coordination is required.
How can I contact support?
Phone, email, or chat.
Are online prices accurate?
Yes. Prices update automatically based on your selections.
